How refund requests are handled. Last updated: 19 September 2026.
You have the right to withdraw from this contract within 14 days without giving any reason. If the 14-day withdrawal period applies to your purchase, contact billing@churndetective.app within that period and we will refund the payment in full. Statutory consumer rights are not affected.
Refund requests are reviewed by a human, case by case. Email billing@churndetective.app with your invoice number and a short explanation of the request.
Because the Audit engagement starts as soon as it is delivered, please contact us as early as possible if something is wrong. If the analysis could not be delivered or is materially defective, we will make it right — by re-running the analysis or by refunding the purchase.
Subscriptions renew monthly until cancelled. If you cancel, the subscription stops renewing and you keep access until the end of the period you already paid for. Requests for a refund of a period already used are reviewed case by case.
Approved refunds are issued through Stripe back to the original payment method. Timing depends on your bank or card issuer.
Nothing in this policy limits any mandatory statutory consumer rights you may have in your country of residence, including any statutory right of withdrawal where it applies.
Billing questions: billing@churndetective.app. General questions: support@churndetective.app.