Upload your customer data and get a complete churn analysis — risk profiles, segments and prioritized recommendations — in minutes.
Sign Up — Free Demo Analysis (synthetic 60-customer demo, no paid plan required)The free demo runs in your dashboard after a quick sign-up (one click loads a 60-customer synthetic dataset). See exactly what the service does and does not do on the How it works page. ChurnDetective provides churn analytics. It is not a substitute for professional legal, tax or audit advice.
ChurnDetective (one word) is the product name of this churn-risk analytics platform — not a generic description. When you read “ChurnDetective” here it refers to this app (churndetective.app), a churn-risk analytics product for SaaS and subscription businesses operated by Universal Global Services Ltd (London). It is not the lowercase phrase “churn detective” and not a person or service description.
100% Zero-PII Architecture: ChurnDetective never asks for customer names, emails, or credit card details. Your CSV only requires three anonymous columns (customer_id, mrr, joined_at) — keeping your customers' identities 100% private and UK/EU GDPR compliant by design. Operated by Universal Global Services Ltd (London, Companies House No 17423506).
EXAMPLE — synthetic demo data: 60 customers, $13,740 total MRR. This table is static example content for illustration.
| customer_id | mrr | risk score | segment |
|---|---|---|---|
| demo-001 | $650 | 0.91 | high |
| demo-002 | $410 | 0.74 | high |
| demo-003 | $229 | 0.55 | medium |
| demo-004 | $150 | 0.32 | low |
| demo-005 | $95 | 0.18 | low |
60 customers in total · $13,740 total MRR · average account $229/mo ($2,748/year).
Download Sample Audit Report (PDF, example — synthetic data)
Your file never leaves this browser: local <input type="file"> + FileReader only — no network call, no login.
Enter monthly recurring revenue and expected churn rate to estimate revenue at risk (pure client-side math, illustrative).
$ at risk: $687 / month
Example calculator output - synthetic demo data. Illustrative only, not a customer result.Audit ($1,500 one-time) can be purchased today. Monitor ($750/mo) and Advanced ($3,000/mo) are rolling out - available late 2026.
$1,500
One-time
$750/mo
$3,000/mo
Only Audit can be bought now: a one-time purchase ($1,500). Monitor ($750/mo) and Advanced ($3,000/mo) are rolling out - available late 2026. Cancel anytime.
Prices are in USD. EU business customers with a valid VAT ID are charged with the reverse charge (0 % VAT). All other customers: any VAT is added at checkout by Stripe Tax and shown before you pay.
Card statements may show UGS LTD (Universal Global Services Ltd); ChurnDetective is the product name.
ChurnDetective (one word) is the product name of this churn-risk analytics platform — not a generic description; when you read “ChurnDetective” here it refers to this app (churndetective.app).
Upload a CSV with three anonymous columns (customer_id, mrr, joined_at) and get risk scores, MRR at risk, segments and prioritized actions in minutes.
Yes. The Zero-PII architecture never asks for customer names, emails or card details — only three anonymous columns are required.
Audit is $1,500 one-time; Monitor ($750/mo) and Advanced ($3,000/mo) are rolling out. Prices in USD, excl. VAT.
No. The example report, sample PDF and CSV pre-flight check run entirely in your browser without a login.
Break-even is saving just ONE average SaaS customer. In our 60-customer ($13,740 MRR) benchmark, the average account is worth $229/mo ($2,748/year) — retaining a single average customer delivers a 1.8x first-year ROI (one $650/mo account = $7,800/yr = 5.2x ROI).
Step 1 — Export and upload. Export your customer data from your billing system (Stripe, Chargebee, Recurly, or any CSV/JSON) with three anonymous columns: customer_id, mrr, joined_at. Optional columns last_activity, seat_change, failed_payments and tickets unlock deeper analysis. The upload runs fully in your browser for validation — ChurnDetective never sees customer names, emails or credit card details. Step 2 — Risk scoring. Every customer receives a risk score from 0 to 100 built from churn signals you already track: revenue trend, engagement drop-off, seat contraction, failed payments and support friction. The Pareto analysis of our 60-customer benchmark dataset (total MRR $13,740) shows that 5% logo churn can cost up to 27x more revenue than it appears at the logo level, because high-value accounts churn silently. Step 3 — Prioritized action list. You get MRR at risk per segment, a ranked list of accounts to save first, and a downloadable audit PDF for your team.
Break-even is saving just ONE average SaaS customer. In our 60-customer benchmark the average account is worth $229 per month ($2,748 per year), so retaining a single average customer delivers a 1.8x first-year ROI on the $1,500 Audit (229 * 12 = 2748; 2748 / 1500 = 1.83). Retaining one $650/month enterprise account delivers $7,800 per year, a 5.2x ROI (650 * 12 = 7800; 7800 / 1500 = 5.2). The Audit is a one-time $1,500 purchase with no subscription lock-in; Monitor ($750/month) and Advanced ($3,000/month) are rolling out and available late 2026. All prices are in USD and exclude VAT; Stripe Tax adds VAT for EU customers, and UK/EU business customers can use reverse charge with a VAT ID. Replacing logos without revenue math hides the cost: revenue at risk is measured in dollars, not in logos.
customer_id (any anonymous identifier such as a Stripe cus_ reference), mrr (monthly recurring revenue in your billing currency) and joined_at (signup date). Nothing else is required. ChurnDetective is GDPR and UK-GDPR compliant by design because the data model contains no personal identifiers. The demo dataset shown on this site is clearly labelled synthetic demo data: 60 customers with a total of $13,740 MRR, used only to illustrate the report format. Operated by Universal Global Services Ltd, London, Companies House No 17423506.
Core message (locked): See exactly which customers are about to leave — and how much revenue is at risk. Upload your CSV, get risk scores, segments and a prioritized action list in minutes. Try the free demo first.